We offer a flat rate for all deliveries regardless of how much you order on a 2-day service. There is a free delivery option via the shopping basket for orders over £50.00
Delivery to locations within the UK (includes Northern Ireland but some restrictions and or taxes apply). (Unfortunately, we don't deliver to the Channel Islands)
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We aim to deliver your order(s) as soon as possible. We always advise that delivery should be made within 2-3 working days of ordering. We use the Royal Mail 48hr and Parcel Force as our normal preferred carriers.
Can I Get My Delivery Faster?
We aim to deliver all order(s) as soon as possible. If you need it fast you can upgrade during checkout.
CAN I TRACK MY ORDER?
Once you place your order, you can log-in to the ‘My Orders’ section of your customer account on our website, which will display the courier tracking information. * Please note that a small number of orders are dispatched by post or another courier, so on these occasions during covid courier tracking is not available.
COURIERS WE USE
We use The Royal Mail as our main couriers, as they offer a reliable service and comprehensive coverage across the UK and Parcel Force for larger items.
SIGNING FOR YOUR DELIVERY
When you place your order, you are able to leave delivery instruction for our couriers via the comments section during checkout. if you know that you will be unable to take delivery you can choose a neighbours address. if you do not leave delivery instructions, but are unable to take delivery the Royal Mail may card you and ask you to collect from a local sorting office.
If you are at home to sign for a delivery, then by signing for the goods means you are accepting they have been delivered in good condition.
Please check the number of parcels you are signing for and if in doubt note the number of parcels received alongside your signature. We will not be held responsible for any goods signed for but not received.
If you sign for your delivery without checking or it is left without a signature and the contents are found to be damaged, we must be notified within 24 hours of delivery; and photographic evidence supplied of the inner and outer package BEFORE we can consider any replacements/refunds. We strongly suggest opening our outer packaging to check the contents on receipt.
NOTIFICATION OF SHORTAGES ON A DELIVERY:
Any shortages must be reported within 24 hours of delivery.
We pride ourselves on our delivery service and aim to despatch all orders placed before 12 noon on the same working day. With delivery taking place normally within two working days of despatch. Please allow extra time for delivery after public holidays.
Please note due to Covid issues some deliveries do get delayed due to sorting offices closing this can cause long delays it is impossible to predict which offices will be affected. We can say although the wait may be longer than we would like the Royal Mail does get the delivery done.
If your item is not in stock, we will back order it for you.
International DELIVERY (NON-UK)
Unfortunately, we don’t offer delivery to non-UK addresses at this time.
We want you to be happy every time you shop with us. Although occasionally, we understand you may want to return items.
For all items:
If for any reason you are unhappy with your purchase you should call us within 24 hours to arrange a return. Under the distance selling regulations, you have up to 7 days upon receipt, to return your goods for a full refund.
Items that are deemed defective may be returned if necessary. We will require proof of damages via photo.
For faulty goods we may require the item(s) to be returned to us via your own means, once returned, if the goods are deemed as faulty we can credit you for the return postage paid and credit/replace the faulty item.
Please call us for further instruction.
TO RETURN AN ITEM:
Please note that if you want to return an item, the cost of getting the goods back to us will need to be paid for by the customer. If you do wish to return an item, please inform us by calling 0117 971 9922.
Please package the parcel securely and send it to the address below, enclosing a note giving your contact details and the reason for the return (for your protection we recommend that you use a recorded-delivery service).
It is your responsibility to return all goods in the same condition as they were upon delivery. We reserve the right to deduct from the refund any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery.
We shall be entitled to recover all costs, loss, charges, and expenses incurred in connection with goods returned not saleable as new.
Master Plastics (SW) Ltd, 3 Small Street, St Philips, Bristol BS2 0SQ
This returns policy does not affect your statutory rights.